Returns & Refunds
No returns or refunds. All sales are final.
*The ONLY situation where a return will be allowed is if you received a COMPLETELY DIFFERENT item than what you ordered (subtle variation due to being handmade does not count). In this case, the item MUST be returned UNUSED and inspected for its condition, before a refund is issued. We can deny a refund if the item is not returned in NEW condition. Contact us at info+support@hautepng.com
Shipping
★ In stock items dispatch in 1-3 business days
★ "Preorder" item turnaround is 2 weeks (not including shipping)
★ For international shipping (outside USA):
Additional duty & import taxes may be charged by your country and are not included
Regarding shipping fees: if the shipping cost to your country is high, you can contact us to check if there are other shipping options available. We reserve the right to deny any requests.
Handmade disclaimer
You are purchasing a handmade item. Variation will occur between items, reflecting the unique charm of handmade goods. By purchasing, you accept this disclaimer